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Returns

FaucetList.com 30 Day Easy Return Policy

Why is our Return Policy so Easy?

At Faucetlist.com we try to make returns as easy and simple as possible. We believe in our faucets and fixtures. They are GREAT! We experience VERY low return rates so we know our customers overwhelmingly agree. We have more than 40 years experience in this industry and have used our vast product knowledge to select the very best items to feature on our site.

Please make sure to read through the product listing carefully before ordering and ask questions in advance! We know you are buying based off a picture and sometimes it's hard to tell the exact color or to be sure about the exact size. We are confident that you will love our products, but we know in life things happen and plans change. If for some reason the item you order doesn't meet your expectations or requirements, don't worry! We have a super simple 30 day easy return policy and friendly service. If the item you order doesn't work out, return it for a refund. Our goal is to make you happy!

What is an RMA Number?

RMA number stands for Return Merchandise Authorization number. It is a number we use to track your return in our system. This identifies the return and associates it with your order number. Once you request a return please allow 3-5 business days for us to process your request and issue an RMA number.

How to Request a Return

Requesting a Return is easy. Simply Email returns@faucetlist.com with the following information:

  • 1) Your Full Name
  • 2) Your Order Number (which can be found on your order confirmation email or tracking number email)
  • 3) A description of the item you wish to return (include the model number and title if possible)
  • 4) The reason you want to return the item. For example, reasons such as: it's the wrong color, it didn't fit, design change, or product defect (please explain), too big, etc. are all fine. The reason can be short and simple.

Within 3-5 business days we will reply to your email with your RMA number. If your return qualifies for free return shipping, we will also send you a prepaid label. If not, we simply send you our address so you can ship the item back.

All items must be returned with the Return Merchandise Authorization (RMA) number provided. Return shipments must use a carrier who offers tracking (like UPS). Please repackage the product inside the original shipping box to protect it. This will ensure you will be granted a full refund on its arrival. You can include the RMA number on the shipping label or you can write the RMA on your original order paperwork and include it inside the box. You could also just stick a handwritten note inside the box that includes the RMA number. Just make sure we have something to help us identify your package when it arrives.

When should I expect my Refund?

For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5-10 business days following delivery to our warehouse for credit to be issued. Refunds will be credited to the original credit card or payment method used at the time of purchase. Contact us at any time with questions.

Details about different types of Returns

General Returns

  • Returns must be requested within 30 days of delivery
  • Must be in resalable condition
  • Must not have been installed
  • Must be in original manufacturer's box and packaging
  • Must not have writing on the original packaging
  • Must not be missing pieces
  • Failure to meet the above criteria may result in your return being rejected or a restocking charge
  • Buyer pays all return shipping costs.

Returns for Defective or Damaged Products

We carefully package and inspect our products so they will arrive to you safely and in tact. We double-box many items and we don't sell products that can easily break during shipping. If despite all this your item still arrives damaged or has some other manufacturing defect please notify us within 30 days of delivery. If the item has a defect or is damaged we will pay the return shipping costs and provide you with a full refund or replacement.

Missing Parts

If your item arrives with any parts missing, we will either supply you with the missing parts or send you a complete replacement. You may also opt to return the item for a refund.

Returns for Larger Fixtures that Ship LTL Freight

Due to the nature of large shipments such as Bathroom Vanities, Cabinets, Toilets, Tubs, and other items that ship by LTL (Less Than Truckload) Large Parcel Freight as opposed to UPS or FEDEX, we must charge a 15% restocking fee on all returns. If your item came to you by trucking company the restocking fee will apply. It's not to be mean but larger shipments often have a lot of parts that take a long time to unpack and put back into inventory. Hopefully you can understand our situation. If you are shopping for a larger fixture, please consider this and make sure to ask all your questions in advance! Our Sales staff is here to help! We aren't here to upsell, just to help you find an item that will be what you need. Buyer is responsible for all return shipping costs.

All claims regarding missing or damaged parts MUST BE MADE WITHIN 48 HOURS. Open everything right away to make sure it is ok and don't sign for a shipment that arrives looking damaged. If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit. Damage is covered by shipping insurance and we have only 48 hours to make a claim. We can only help you though if you CONTACT US WITHIN 48 HOURS! Make sure to check your shipment thoroughly as soon as you receive it to avoid any problems.

***Note: If your item was damaged through no fault of your own, the restocking fee does not apply. Make sure however that you immediately note any damage when you receive your shipment. You can simply write "Package Damaged" when you sign. Please refuse delivery of any significantly damaged shipment. Take pictures of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Contact us to let us know the shipment is being returned.

***Another Note: Damage during shipping is extremely rare since we pack everything very carefully. It hardly ever happens but you never know so please just look through your order when it arrives.

Customer Service

Contact us by phone toll free at (855)-530-5222 Monday-Friday 9am-5pm Pacific or email returns@faucetlist.com.

Order Cancellation Requests and Address Changes

We can only cancel an order if it has not yet shipped. Our warehouse works fast and orders are often already packed-up, shrink-wrapped on pallets, and loaded on UPS trailers before a tracking number is uploaded to you. In many cases becomes impossible to locate your box and stop the shipment. Once the order is en route, it then becomes a general return under our easy 30 day return policy.

We can only ship-to the address you submitted with your payment. Changes to the ship to address must be handled as an order cancellation, refund, and re-order. Please make sure the ship-to address is up to date and correct when you submit your payment.

I did not receive all of my products, or I received the wrong product. What do I do?

There are occasions when an order is shipped from multiple locations and will arrive at different times. Check your email to make sure we didn't send you two tracking numbers. In the event that all the items on your order are not delivered, please contact us at returns@faucetlist.com. If you believe you have received the wrong product, please verify the item number of the item(s) you received compared to your order confirmation e-mail and/or packing list. If anything does not match, then please contact us so we can assist in getting the wrong item(s) returned and the correct item(s) sent out.

When and why do I have to pay a restocking fee?

We do NOT charge restocking fees on most returns. There will be no restocking fee for items returned in new condition, still in their original packaging, and complete with all parts and manuals. However, we do charge a 15% restocking fee on all Large Parcel LTL freight shipment returns.

If your return is received in anything but new condition (see General Returns above) a restocking fee of 25% will apply. If the condition of the return is very bad we reserve the right to reject the return completely. If this occurs, you will have the option to pay for us to send the item back to you it or have us dispose of it. Please just make sure to send your item(s) back in the same condition you received them in and you will be granted a full refund.

Returns for items after 30 days

Some items are not eligible for return after 30 days (this depends on the manufacturer). If you received your item more than 30 days ago, email returns@faucetlist.com and we will try our best to help. We charge a restocking fee of 25% for returns requested between 30-90 days from the date of delivery. If you request your return after 90 days of delivery it will not be accepted.

Fine Print:

FaucetList.com is not responsible for any labor costs related to handling, installing, or uninstalling items purchased.

Clearance/Liquidation/Closeout items may only be returned if found to be defective or damaged upon delivery.

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